At Spices Hut, customer satisfaction is important to us. We take great care in sourcing, packing, and delivering our products. Please read our Refund Policy carefully before making a purchase.

1. No Return on Food Products

Due to the nature of spices, dry fruits, beverages, essential oils, and consumable items, we do not accept returns once the product has been delivered.

2. Eligible Refund Cases

Refunds or replacements will be considered only under the following conditions:

  • You received a damaged product
  • You received a wrong product
  • The product was missing items from the order

Any such issue must be reported within 24 hours of delivery.

3. How to Request a Refund

To raise a refund or replacement request, please contact us with the following details:

  • Order ID
  • Product name
  • Clear photos or video of the damaged or incorrect item
  • Brief description of the issue

📧 Email: spiceshutcoorg@gmail.com
📞 Phone: +91 94827 47112

4. Refund Approval Process

  • All refund requests are subject to verification by our team.
  • Once approved, we will notify you via email or phone.
  • We reserve the right to approve or reject refund requests based on verification.

5. Refund Method & Timeline

  • Approved refunds will be processed using the original payment method.
  • Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

6. Replacement Policy

  • In some cases, we may offer a replacement instead of a refund.
  • Replacement delivery timelines may vary based on product availability and location.

7. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Incorrect delivery address provided by the customer
  • Delays caused by courier partners or natural circumstances
  • Minor variations in color, texture, or packaging
  • Products damaged after delivery
  • Change of mind after delivery

8. Cancellations

  • Orders can be cancelled only before dispatch.
  • Once an order is shipped, it cannot be cancelled.

9. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

📧 Email: spiceshutcoorg@gmail.com
📞 Phone: +91 94827 47112
📍 Location: Coorg, Karnataka, India